Privacy Policy

Last Updated: March 23, 2025

1. Introduction

FinVisor ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We adhere to the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Identification Information: ID number, passport number, date of birth
• Financial Information: Income details, assets, liabilities, investment holdings, tax information
• Employment Information: Employer, job title, employment history
• Technical Information: IP address, browser type, device information, cookies, usage data

3. How We Collect Your Information

We collect information through:

• Direct interactions (when you contact us, fill out forms, or provide information)
• Automated technologies (cookies, server logs, tracking technologies)
• Third parties (business partners, service providers, public sources)

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our services
• Communicating with you about our services
• Processing transactions and managing your accounts
• Complying with legal and regulatory requirements
• Conducting market research and analysis
• Protecting our rights, privacy, safety, or property
• Detecting and preventing fraud and other illegal activities

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given consent for specific purposes
• Contractual Necessity: To fulfill our contractual obligations to you
• Legal Obligation: To comply with laws and regulations
• Legitimate Interests: For our legitimate business interests that do not override your rights

6. Disclosure of Your Information

We may share your information with:

• Service Providers: Third parties that help us operate our business and provide services
• Financial Institutions: Banks, investment companies, and other financial entities necessary for our services
• Regulatory Bodies: Government agencies and regulatory authorities as required by law
• Professional Advisors: Lawyers, accountants, auditors, and insurers
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Potential disputes or legal claims

9. Your Rights

Under South African data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Data Portability: Request transfer of your information in a structured format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided at the end of this policy.

10. International Transfers

We may transfer your personal information to countries outside South Africa. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. For more information about our use of cookies, please see our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FinVisor
10 Parow Rd, Maitland
Cape Town, 7405
South Africa

Phone: +27 21 023 2823
Email: [email protected]

16. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Email: [email protected]